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FAQ
Frequently asked questions
Oops! I accidentally closed out of my design. Can I bring the design back up for editing?
Yes! As long as you were logged in and saved your entries before closing, you can bring your last design up. While some features may not save completely (ie. font), the information provided will be available for editing.
How can I edit my last design?
Great question! Go ahead and close the design studio completely. Reenter the studio, and select "My Account". Once logged back in, you will have the option to edit your last design.
I don't like my design. Can I request a refund?
All digital products are non-refundable. So, be sure you are happy with your design prior to purchase! You can utilize the preview option prior to purchase to ensure your design is perfect.
I have a login for The Branded Mountain, but the login is not working with the Design Studio. How can this be resolved?
Good question! The Branded Mountain and The Branded Mountain Design Studio accounts are not connected. Therefore, you will need to create a login for each.
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