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FAQ
Frequently asked questions
Can you recover a design after closing the studio?
Yes — if you were logged in and saved your entries before closing, your last design should be there waiting for you. Some details, like font choices, may not carry over fully, but your saved information will be available for editing.
Where do you go to reopen a saved design?
If you were logged in and saved your work, head back into the Design Studio and open My Account. From there, you should be able to find your last design, make your edits, and keep shaping it until it fits just right.
Can you get a refund if you’re not happy with your design?
Digital products are non-refundable, so it’s best to preview your design carefully before you buy. You can review everything first to make sure it feels right before you complete your purchase.
Why won’t your Branded Mountain login work in the Design Studio?
The Branded Mountain and the Design Studio use separate accounts, so your website login will not automatically work in the studio. You’ll need to create a login for each one, and then you’re ready to start designing.
Do you need to pay before you start designing?
No. You can build, edit, and preview your ad before you buy. When it feels ready, purchase it at checkout. Log in first so you can save your work and come back to it with ease.
Are the ads in the Design Studio built for social media?
Yes. The Design Studio is made for modern livestock marketing, with ads designed to be easy to share online and ready for the places where your audience is already gathering.
Can I customize a template in the Design Studio?
Absolutely. Our templates are meant to be a starting point, not a finish line — you can adjust the wording, swap in your details, and shape the ad to fit your sale, herd, or story.
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